Re: Remember: mention employees by name in satisfaction survey
My son is an auto glass technician and I learned something interesting about their surveys. If they get anything less than 9 or 10 on a survey it is counted as a negative. There is no neutral. Negatives keep them from getting bonuses. They also have to get a certain amount of surveys back. So Definitely do the survey and if your technician does a good job just give them a 10. I’m curious if other companies do the same.
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