I've never had a bad experience with a cloth diaper store yet. I've ordered from:
Abby's Lane
Cotton Babies
Diaper Junction
Mom's Milk Boutique
Happy Baby Company
Sew Crafty Baby
Nicki's Diapers
I have received exceptional service from Cotton Babies and Happy Baby Company. With Cotton Babies I ruined the diapers and they replaced all 18 of them for free. With Happy Baby Company they actually messed up my order and sent me a BG OS instead of a BG AIO. They sent me a postage paid envelope for the "wrong" diaper along with my "right" diaper so all I had to do was put the diaper in my mail box. As a "sorry" they sent me some free wipe concentrate and a couple cloth wipes.