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Old 10-15-2008, 01:18 PM   #6
canadiyank
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I support GCM!
 
 
Join Date: Mar 2005
Location: Central WA
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Default Re: spin off-- how DO you discourage whining?

I've taught the difference between a "high" or "whining" voice and a "low" or "pleasant" tone of voice. I tell them to try again in a pleasant tone of voice. We've practiced them at neutral times (they think the "high/whining" voice is hilarious when we practice ) so I can pull in that skill during a situation.

I also do "asked and answered" and, if really frustrated, I walk away. Mostly scripting them to try again in a low tone of voice works. At first I had to say exactly what I wanted to hear, then just "try again with a low tone of voice," now I just say, "Try again."

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