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Old 08-04-2010, 01:12 PM   #1
jewelmcjem
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I knew u were trouble when u walked in . . . Tribble, Tribble, Tribble
 
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Default Anyone know anything about Outlook?

I've been using Outlook at work now for 2 years, since I started here. Our administrative minister set everything up way back when -- but he's been gone since January.

We have a website & email through Network Solutions. I can access my email through their website, or I can have it come into Outlook. It's been working successfully for two years.

Suddenly, yesterday it started giving me this message upon send/receive:
Quote:
Task 'Work - Receiving' reported error (0x800CCC90) : 'Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: -ERR unable to open that message'
I've contacted Network Solutions tech support. This was their lame-o response:

Quote:
We apologize for any inconvenience this may have caused you. Please be advised that we were able to successfully send, receive and viewed your email to your nsMail someonenotjema@tcoc.org [NOT my email I gave them my email address in the contact form. I don't know why they used one of our other tcoc.org email addresses. --Jema] using Webmail.

In case you want to use any 3rd party email client, we suggest you check thesetting of the application by visiting this link http://www.networksolutions.com/support/step-by-step-pop-setup-instructions/. In addition, you may need to call your ISP and ask for the correct Incoming and Outgoing ports for their servers.
I *already* have it set up for Outlook, it's been fine for 2 years. The incoming and outgoing ports are fine. Nothing was changed. Isn't this obviously something at NS's server? Or am I missing something here?

I'm so frustrated. I can go to the NS site and read my emails, but I can't put them into my neat tidy little folders to reference later. I can't hear the little "bing" that tells me I have a new email. ARGH!
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Old 08-04-2010, 01:20 PM   #2
Sweet Life
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Default Re: Anyone know anything about Outlook?

I just set up my first POP3 account in Outlook this week. I'm no expert. But whenever I have weird things suddenly start happening like that, I make sure to restart my computer and often it helps to fix things. I know that seems super obvious, but have you tried it yet?
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Old 08-04-2010, 01:24 PM   #3
jewelmcjem
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Default Re: Anyone know anything about Outlook?

Yeah I did. It was the first thing I tried. In fact, I think it did this last week & resolved when I restarted. But this week it's not helping.
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Old 08-04-2010, 01:27 PM   #4
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Default Re: Anyone know anything about Outlook?

Oh, bummer.
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Old 08-04-2010, 01:34 PM   #5
Mama Calidad
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Default Re: Anyone know anything about Outlook?

I know nothing. I had problems once, though, when my outlook mailboxes were full. If you haven't cleaned out your mailboxes recently (or ever ) it wouldn't hurt to try.
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Old 08-04-2010, 05:47 PM   #6
jewelmcjem
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I knew u were trouble when u walked in . . . Tribble, Tribble, Tribble
 
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Default Re: Anyone know anything about Outlook?

I shot them another contact form telling them their last answer was useless. I got another response saying that it was too technical for email, I needed to call the tech line. That was like 4:45 so I thought I'd wait til tomorrow. About 5, it started working fine.
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Old 08-06-2010, 10:17 PM   #7
Hermana Linda
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"air-mannah Leen-dah" it means Sister Linda in Spanish
 
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Default Re: Anyone know anything about Outlook?

Sometimes the problem is at the other end. And sometimes it clears up on its own. also, sometimes they change settings and we have to change ours.
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